FREQUENTLY ASKED QUESTIONS

ORDER INFORMATION

Why consider SexyprettyDoll sex dolls?

SexyprettyDoll is an international professional adult sex doll supplier. We also are the official authorized supplier of TPE/silicone sex dolls, and cooperate with many well-known brand sex doll manufacturers such as WM, YL, SE and so on. View our Sex Doll Brand Certificate of Authorization here.

All branded sex dolls you buy on sexyprettydoll.com are 100% genuine sex dolls. We have obtained authorization certificates from several TDF approved manufacturers. Additionally, you can track all orders from the original manufacturer. No fakes here!

Sexypretty Doll aims to provide you with the best online sex doll shopping experience by offering quality affordable sex dolls and great customer service.We offering a wide variety of dolls to suit the needs of today's customers. All lifelike sex dolls we sell are made of medical grade material. Additionally, we offer customization options for any live-action doll of your choice to match your sexual fantasies.

Is SexyprettyDoll store legit?

Yes, SexyprettyDoll store is legal. SexyprettyDoll is a new international adult sex doll supplier. At the same time, we cooperate with many well-known brand sex doll manufacturers such as WM, HR, SE, etc. Check out our doll branding certificate here.

Are sex dolls legal / Will this doll pass customs?

Sex dolls are legal ,and can pass through most customs. Due to many different national policies and beliefs, some countries refuse to accept dolls, we will let you know in advance before accepting your order.

How to order a sex doll?

1. Browse our sex doll category and select your match. Or you tell our customer service your needs, we will choose some suitable sex dolls for you according to your requirements

2. Check the description and select the available customization options to make the love doll even more amazing

3. After adding your custom options, click the "Add to Cart" button. Go to "View Cart" and then "Checkout".

4. Send us an email and tell us your order number, we will produce and ship as soon as possible.

Will I get freebies?

We will give some free gifts, even on some festivals we will give different gifts, you can search keywords on many social media: sexyprettydoll, you will not miss the surprise.

Can I use a promo & coupon code?

Yes, you can! Whenever we launch a promotional product, you can do so by typing or copy-pasting into the coupon code box.

SHIPPING INFORMATION

How can I track the status of my order?

When you place an order with Sexypretty doll and have paid for it, you will be entitled to receive your order status. Please contact our customer service

1. Online customer service, directly leave your questions and email, we will reply as soon as possible

2.Click the "Track Orders" button at the bottom of the page, enter the order number and email address on the page, and we will send you the logistics information by email within 48 hours.

What shipping company do you use?

We have our own overseas warehouses and we work with several secure international logistics companies (UPS and FedEx)

sexyprettydoll Fedex Express Logistics

What does the shipping cost?

SexyprettyDoll offers worldwide free shipping for your convenience. There are no hidden fees, guaranteed. Duties and taxes are subject to customs controls and may vary according to the laws of the country we ship to. The buyer is responsible for import taxes and fees.

Who is responsible for customs fees?

Duties and taxes are subject to customs controls and may vary according to the laws of the country we ship to. Buyer is responsible for import taxes and fees.

PAYMENT INFORMATION

Are my online payments secure?

Your privacy and payment security are very important to us!

We use the SSL protocol to encrypt all information. You can see the green padlock to the far left on the URL bar followed by ‘https://’ rather than just ‘http://’ which is non-encrypted.

Our back end (corporate) system is fully protected and we use PayPal for additional safety and privacy.

Can I change or cancel my order?

Yes. If you want to cancel your order, please send your cancellation request to ashley@sexyprettydoll.com as soon as possible. The following rates for cancellation and restocking fees apply based on when you notify us of this request:

Within 4 hours – you are fully refunded.
Within 24 hours – you will receive an 80% refund.

Note: You cannot cancel an order for a ‘custom’ doll at any time. We cannot refund you for a doll made to your specifications.

What does the shipping cost?

SexyprettyDoll offers worldwide free shipping for your convenience. There are no hidden fees, guaranteed. Duties and taxes are subject to customs controls and may vary according to the laws of the country we ship to. The buyer is responsible for import taxes and fees.

SEX DOLL INFORMATION

What is the difference between TPE and silicone?

TPE sex doll, the price is relatively low, through high temperature casting, making the doll skin relatively soft, suitable for making the body of the doll. At the same time need room temperature careful storage, easily contaminated with dust.

Silicone sex doll, relatively high price, room temperature casting, making the doll is very realistic, not easy to be dyed, suitable for making the head of the doll and some sexual organs. Long service life.more

How to clean sex doll?

How often do you clean up your sex dolls?

I suggest half a month to a month large-scale clean-up.

Clean the tools used in the love doll

Antibacterial soap,Water,Baby Powder,Light sponge,Cotton swabs,Non-abrasive dry cloth,Medical Clamp,Power tissues.

Clean up the doll

Use a light sponge and antibacterial soap to gently clean your love doll. Use light pressure when cleaning the doll. When cleaning dolls, it is important that the neck and head are not too wet or immersed in water, as this may cause neck screws to rust.

How to Clean My Doll Hole?

Apply warm water and antibacterial soap to the cotton swab sponge.

You can now use this sponge to clean the hole. Insert the sponge into the hole with medical pliers until it is clean.


After two wipes, the orifice should be clean, allowing you to insert a second dry sponge to remove excess soap or water.

After successfully drying the doll, you can apply baby powder on the outside of the hole.more

Care and maintenance of dolls

Skin Care

TPE sex doll care: Apply Baby Oil all over her body at least once a month (the oil will be absorbed in 30-60 minutes) . Areas with more stretching, such as the legs and armpits, may also require additional care. Apply Petroleum Jelly or Nivea Cream Weekly. These may take as long as 6-12 hours to fully absorb. Note: TPE Doll’s skin is easy to stain. Please don’t dress her in clothes that fade easily

Silicone sex doll care

almost no care is required, but there are a few things to be aware of. Do not use care products containing mineral oils (baby oil, Vaseline, Nivea Cream)

Bone care

The doll’s normal position is a relaxed standing position, do not let her long bending, so as not to distort.

Do not overextend her limbs or apply excessive pressure to the bones’ natural range of motion, as this can lead to damage over time.

Heat attention

The doll should not be heated to more than 50 degrees, any higher temperature will cause the material to be too soft and thus prone to deformation. So the temperature should be controlled properly.

neck thread. Learn more here.