Return Policy

Damaged product or invalid order:

Our orders are thoroughly inspected, tested, and photographed before delivery. It will be shipped after the confirmation of the customer. Be sure to check that the product matches your order before using it. We will not accept returns if the product has been used.

If you notice damage or errors in your order:

If the product is damaged during shipping, please contact us within 24 hours, hoping to provide pictures and videos. We will investigate questions and photos and get back to you.
We will usually send you damaged or missing parts to order. If the problem is vast, we will resend a new doll. (Trust us, we haven’t found any damaged dolls.)

Sexyprettydoll-everything-real doll pictures express parcel express parcel (1)
Sexyprettydoll-everything-real doll pictures express parcel (2)

Returns and Refunds

We log IP strings on all orders – any orders coming back as a chargeback due to fraudulent activities will be diligently pursued through your local jurisdiction for prosecution to the fullest extent of the law.

To make a purchase at Sexyprettydoll.com, you agree that you will not file any dispute/claim or chargeback with your credit card company on any order that you have made at Sexyprettydoll.com.

Sexyprettydoll.com considers credit card chargeback to be fraud if you made no reasonable effort to notify us that a problem existed and allow us considerable time to resolve or clarify the or matter.

We do not tolerate credit card fraud. No expense will be spared and all fraud without exception will be prosecuted to the full extent of the law. In addition, we will pursue civil legal action seeking any loss of income related to the fraud, including business, legal fees, research costs, employee downtime and loss of revenues.

All frivolous chargeback not only costs our employees time away from our usual and customary matters of conducting normal business, but costs us money, therefore:

You agree that if you choose to make a purchase from Sexyprettydoll.com and file a dispute/claim or chargeback with your credit card company for a situation that contradicts our terms & conditions which you agree to when placing your order OR have not allotted us sufficient time to acknowledge, confirm, and research the situation; and as of any result, you do not win the charge back argument or dispute/claim.

In the event that you win the charge back with your credit card company, Sexyprettydoll.com will attempt to recover fraudulently disputed charges plus additional costs via a third-party collection agency. The information reported will include full name, email, order date, order amount, IP address, full address, and phone number.

Cancel the order:

While we do not accept returns and refunds, orders for custom sex dolls can be canceled up to 24 hours after the order is placed. Manufacturing usually takes 1-3 days. We can stop the manufacturing process, but we charge a cancellation fee. Since the manufacturing process has already started, we offer most refunds within 24 hours. Orders cannot be canceled after 24 hours.

If you would like to cancel your order, please send us an additional email: ashley@sexyprettydoll.com with your:

Subject: Cancellation of an order
order number
email
Name
Within 24 hours of placing the order.